It’s about anticipating future needs and requirements rather than simply figuring out a response to a changing present situation. It’s about building consumer-centric organisations that focus on what employees’ value from their experiences with the company, moving away from the admin heavy systems that attempt to be all things to all employees.
Digitalising not only positively affects businesses, but also those within the business. Organisations can expect to see an effect on company morale, productivity and increased employee performance compared to companies that continue to take a user-based approach to the employee experience.
Success begins and ends with people. That’s why it becomes even more important to create an environment in which people can excel, in which people want to work.
Design thinking takes aim at the heart of unnecessary workplace complexity by putting the employee first, with solutions that are compelling, enjoyable, and simple.
Gone are the days where an employee’s experience could be influenced just by a pay check at the end of each month. Today’s employees are impacted by much more than that, from the technology they use, to their physical workspace, to their development and growth opportunities.
Every organisation is experiencing change and undergoing transformation. The traditional organisational design based on hierarchies and command and control is increasingly being displaced by network of teams and flattarchies (flat hierarchies) regardless of industry, geography or company size. This type of agile workplace is becoming increasingly common, and with its focus on the employee experience, leaders are faced with changing employee expectations who are demanding more soulful workplaces where their skills and talents meet their deepest desire for purpose.
Having agility in a business means having an individual and unique organisational structure which allows the organisation to respond rapidly to changes in the internal and external environment without losing momentum and competitive advantage.